Terms and Conditions

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Terms and Conditions
Privacy Policy
What types of information do we collect and how we use it
We only collect your name address contact phone number and e-mail address.
E-mails may be used for Promotional offers or new product releases and news letters.
Are server and online operations secure
Yes all credit card transaction are done by WorldPay.
E-mails
Start or stop receiving email from JTPumps ™  just e-mail sales@jtpumps.co.uk saying “unsubscribe” in the subject bar
Changes to the Privacy Policy

New versions will be posted on this web site, so please check back periodically for updates.

All customers are considered end-users unless otherwise stated

Here at JTPumps we are committed to protecting and respecting the privacy of all our customers (and visitors).
        
The information we collect from customers when making a purchase from our store is used for billing and administration purposes only and will be kept entirely confidential. Any contact information collected will expressly be contact details and payment information (such as credit or debit card). We guarantee that none of this information will be passed onto third parties.
        
For the purposes of analysing web traffic and to improve the site in general we may store information regarding visitor’s ISP domain, the time accessed and the pages visited.        

Should you have any queries relating to our Privacy Policy, please contact us at sales@jtpumps.co.uk.

Cookies set by JTPumps
Cookies are small files placed on your web-enabled device while browsing the internet which aim to improve your browsing experience.  For example:
            
Information you’ve already wanted can be remembered so you don’t have to enter it again the next time you visit.
Similarily, your login details such as username and password can be temporarily saved so you don’t have to enter them each time you visit.
They can also measure site traffic to help us make the service we provide even better.
        
For more information on these small files, you can read more on the Direct Gov website by following this link: Internet browser cookies - what they are and how to manage them.

Below we have listed the cookies used on this website as well as their use and how long they will last.

Cookies Collected By JTPumps

Name Purpose Content Expires
ekm_jtpumps Temporary cookie generated to test if cookies are enabled on the visitors browser. TestCookies=ACTIVE&RS=FALSE&
logged_in=jtpumps&ServerID=***		 48 hrs (2 days)
ekm_pp_jtpumps Stores a unique reference to visitors cart contents. Stores authentication details for customer logged in section. Unique ID On Exit
ekm_tmp_ORDERNUMBER Stores a reference to the visitors order number after an order has been generated. Unique ID On Exit
Cookies Collected By Third Parties
 
Third Party Name Purpose Info
Google _utma
_utmb
_utmc
_utmz		 These cookies are used to collect information about how visitors use our site. We use the information to create reports and to help us improve the overall website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Privacy Policy
Payment Terms:- Full payment will be received before goods are delivered, any deposit or part
Payment by Cheque will incure an Admin charge of £75 + vat 
payments are non-refundable
Refund policy
When JTPumps is supplying consumers (i.e. individuals buying for themselves rather than for a business) the shopper has the right to cancel within seven days of their contract with JTPumps, or seven days of receipt of the goods (whichever is the longer a admin charge for refunds on credit card will apply at 20%).
If the shopper does cancel their order, they will have their payment returned Please see the Returns Procedure This website can only take payments in pounds Sterling  
Tax Charges  For orders made from the UK or the European Union, 20% VAT is added.
Bespoke or Special goods, done to order will be charged at full price if cancelled. 

For offshore & international delivery charges please call for Quote 
Damaged or Missing Goods
All damaged or missing goods must be reported upon delivery of goods. If goods cannot be fully inspected upon delivery, all goods must be signed for as 'UNCHECKED'. Failure to do so may result in the refusal of any claims.
Returns Procedure

An order can be cancelled prior to dispatch for a full refund minus any applicable Credit Card charges. Once the goods have been received you can return them by following the procedure below:
1.You have 7 days from receipt of goods to start this procedure.
2.Call the JTPumps sales on 0844 414 5800 and request a product return authority number and return address.
3.Pack up the goods and return them in their original packaging via a reputable carrier of your choice.
4.Once we have received the goods back we will check them for their merchantable quality and take them back into stock. If there is a problem we will call you.
5.You will receive a credit less 33% for restocking and admin charges.
6. Wrongly placed order as subject to credit less 33% for admin charges

7. All credit notes issued as only valid for one year form date of issue
Product Failure
Should a product fail please call us immediately to discuss the options.
CMD regulations and terms and conditions of supply CDM Regulations means   the   Construction (Design and Management) Regulations 2015 as modified, amended, extended, consolidated, re- enacted and/or replaced and in force from time to time
*Product Price Match Guarantee*
We pride ourselves in giving our customers the best possible value for money but occasionally we do get undercut on specific products. To ensure you as a customer are not out of pocket we will credit the difference if within 2 days of your purchase, you find the same product (brand and model) being offered online at a lower price. Our product price guarantee applies only to products available from online UK retailers and excludes products that are not new and immediately available, online promotions such as special, bonus or free offers that are not at everyday prices and product which are sold under different terms and conditions, such as special financing, contract pricing or volume discount pricing.
To claim against our product price guarantee, email us via sales@jtpumps.co.uk include the following information:
•your full name, postal address, email address and order number
•the product code of the item you found cheaper on a competitor's site
•the exact page on the competitors website where you found the product cheaper
•also a written proof of Quote
After review and verification of your claim we will credit your account immediately.
Pre-paid Wiring and Commissioning is only valid for 12 months from the date of invoice 
Warranty & guarantee all come with 12 months manufactures Warranty 

Guarantee
We guarantee the quality of workmanship and design of the submersible pumps for a period of 12 (twelve) months from date of purchase, or as otherwise agreed, provided that the routine maintenance as detailed in the relevant Instruction Manual is carried out [ Instruction Manual only sent out if more than 12 month guarantee]. This warranty shall not apply to any pump model or parts that have been repaired or altered outside of our premises or those of our approved distributors, have been subjected to misuse, negligence or accident, damaged due to defective power supply or faulty installation, or suffered damage through fair wear and tear. The limit of our liability extends to the replacement of pump or parts proved defective in accordance with the aforegoing and specifically excludes any consequential damages direct or indirect arising from such damages, labour charges or any expenses incurred will be charged accordingly and are not covered under this guarantee.
Note
Pumps and tanks are to be off-loaded on site by others.
Pump stations are NOT suitable for pumping sanitary products, rags, cloths or any material that is not bio-degradable.
Pumps should not be left in the pump chamber after installation if the pump station is to remain unused for any length of time. Moisture ingress may occur causing motor burn out on start up.
Payment terms - on Invoice . All goods remain the property of JTPumps Ltd until payment in full has been received and funds are cleared in JTPumps account.
LIMITS OF THE WARRANTY
JTPumps Limited shall not be liable for conformity defects and products faults in the following cases:
1.3.1   if the conformity defect or fault is the due to drawings, designs, information, instructions, software, materials, semi-finished products, component or else, supplied by the Buyer, or by any other parties on behalf of the same;
1.3.2   if the conformity defect or fault is due to product tampering, or repairs/modifications not carried out by JTPumps Limited, or by third parties authorised by the same;
1.3.3   if the conformity defect or fault is due to incorrect installation of the product;
1.3.4   if the conformity defect or fault is due to a failure to protect the product, or to inappropriate protection, or to errors in the connection of the product;
1.3.5   if the conformity defect or fault is due to the use of corrosive liquids and/or any liquids not contemplated in the documentation delivered with the product;
1.3.6   if the conformity defect or fault is due to the use of liquids with the presence of suspended solids in quantities greater than what is permitted;
1.3.7   if the conformity defect or fault is due to normal wear and tear;
1.3.8   if the conformity defect or fault is due to an incorrect use of the product (e.g. overloading beyond the limits of the product);
1.3.9   if the conformity defect or fault is due to an occurrence taking place after the risks have been transferred to the Buyer;
1.3.10 if the conformity defect or fault is due to a proven shortfall or default of the electric system, the supply system, or changes resulting from environmental or climate conditions, or conditions of any other nature;
1.3.11 if all the product installation, energy network (electric and water lines) connection, use and maintenance activities have not been carried out in strict compliance.
1.3.12 if the conformity defect or fault is due to improper and incorrect use of the product, not in compliance or against the indications of the User
1.3.13 if the conformity defect or fault is due to the installation and use of the product not in compliance with technical and safety standards;
1.3.14 if the conformity defect or fault has been caused by defects in the plant or equipment to which the product is connected;
1.3.15 if the product or goods are damaged during transport carried out by the customer or by appointed transporters;

If you have any queries regarding our trading terms please call us for further information. We strive to provide the best customer support possible.



Company Name JT Pumps Limited Company Number : 9695993
Registered Address : Holland House, 1-5 Oakfield Sale, Cheshire M33 6TT