Delivery & Returns Policy
When we supply goods we reserve the right to supply alternative equal component equipment should specified products not be available.
UK Mainland Delivery Charges*
Failed Deliveries if we can not deliver Due to no one being on site to Sign for goods any re-delivery costs will be met by you
If special arrangements are needed for delivery access please ask before ordering
It is the purchases responsibility to notify JTPumps before ordering [failure to do so may result in further charges]
With MDPE pipe & fittings please ensure that the correct quantity is ordered, as once dispatched and received on site. The manufacturers will not take this back into stock. This is due to them not being able to guarantee the integrity of the pipe for re sale. As a consequence, JTPumps Limited will not accept the return of any MDPE pipe or fittings including any extra fitting to pumping station tanks i.e lid & Frames + riser etc.
An order can be cancelled prior to dispatch for a full refund minus any applicable Credit Card charges. Once the goods have been received you can return them by following the procedure below:
6. Wrongly placed order as subject to credit less 33% for admin charges
7. All credit notes issued as only valid for one year form date of issue
should a product fail please call us immediately to discuss the options.
If you have any queries regarding our trading terms please call us for further information. We strive to provide the best customer support possible.